Data Protection Complaints

How does one make a complaint?

All complaints must be in writing. You can use the form below or write a letter. If you have any documents or other evidence which support your complaint, please send us copies of these in the first instance, but retain the originals, which may be required at a later date and will be returned to you.

Please attach any documents which support your complaint and send your complaint form to:

CCAB Accreditation Ltd

C/O Professor Daniel Mills

Joseph Banks Laboratories

University of Lincoln

Beevor Street

Lincoln

LN6 7DL

Please mark the envelope ‘Strictly confidential’.

Who deals with complaints?

All complaints are considered by the CCAB Certification Complaints Subcommittee.

What happens next?

When the Subcommittee receives a complaint, it will:

  • Acknowledge receipt of the complaint as soon as possible and within 30 days of receipt.
  • Investigate the complaint and keep the complainant informed of progress without undue delay.
  • Inform the complainant of the outcome as soon as possible, clearly explaining any findings and actions taken.
  • Review CCAB procedures to see what lessons can be learnt and to help prevent further complaints.

What should I do if I am not happy with how my complaint has been handled?

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113. 

Further information

If after reading this document, you are unsure what to do next please contact CCAB Certification Ltd feedback@ccab.uk. We can advise you about the complaints procedure at all stages of the process. They cannot advise on the particular merits of any complaint or potential complaints, however. 

CCAB CERTIFICATION LTD

DATA PROTECTION COMPLAINT

Your details:

Full name:

Address:

Your email address (optional):

Your daytime telephone number (optional):

About your complaint:

Please describe your complaint. If there are documents or other evidence which supports your complaint,

please also send copies of them to us.

 

 

What would you like CCAB Certification Ltd to do to resolve your complaint?

 

Important information:

In order to investigate your complaint, we may need to collect information about you and anyone else involved in this matter. We will use this information only to investigate your complaint and decide what action should be taken.

I consent to CCAB Certification Ltd collecting information about me for the purpose of investigating my complaint.

 

Signature of complainant:

 

Date:

 

Search...